FAQ

If your questions aren’t answered here, please contact us at MyShopo.in. We’re happy to help!

Which payment methods are accepted

We accept the following payment methods:

  • Credit card
  • Debit card
  • Wallets
  • Cash on Delivey
How long will delivery take?

It normally take 1-3 days to deliver it to your address.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day.

Do I receive an invoice for my order?

If you need an invoice, you can retrieve it directly in your customer account.

 

Order Tracking Related

How Can I Track My Order?
You can track your order by logging into your account on MyShopo Website or App. Once logged in, click on “My Orders” tab. It will give list of latest 10 order numbers next to it. Under each order number, you can find a clickable option saying “Track Order”. A simple click on “Track Order” link will give you a detailed tracking page to your order.
How Long Will My Order Take To Arrive?

Generally it takes around 1-3 working days for your order to be delivered. You can track step by step movement of your order by using “Track Order” functionality under “My Orders” section of your account, on MyShopo.in Website or App.

Cancelling Your Order

Can I Cancel An Order After Shipping?
After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.
I just cancelled my order. When will i receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.If payment was made by redeeming credit points then, refund will be initiated into credit points only within 24 working hours of your order cancellation.

Return or Exchanging

How Do I Return A Product To Myshopo.In?

You can return products purchased from MyShopo.in within 14 days of receiving the product, except for our non-returnable products. Create a ‘Return Request’ under “My Orders” section of App/Wesbite. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode We offer pick-up facility in selected locations basis our courier serviceability. If reverse pick-up option is not available at your location you can self-ship the product to us

I Have Requested A Replacement/Exchange, When Will I Get It?
Once we get the confirmation of pickup of product from your address from our courier partner, we will initiate the dispatch of the replacement product from our end. In case of self send, once you share the courier slip with us, we will initiate the dispatch of your exchange product. The entire process will take around 3-5 working days. We will also send an email & sms notification on your registered mail & phone number to keep you posted.
How Do I Check The Status For My Returned Order?
We will be sending you notifications via email & sms on your registered mail id & phone number of all proceedings.
What Should I Do If I Receive A Different Item From The One That I Have Ordered?
Our apologies in case of such an incident occurs. You can return products purchased from MyShopo.in within 15 days of receiving the product.